Host Can't Connect

[noahcoad]

I just installed Anyplace Control Host on two machines with my account info. Neither one them is connecting to the Online Account. They say "Your Online Account Status: OFFLINE" and the reason given is "Unknown". I'm using Windows 7 (Home and Ultimate) and am just behind a normal netgear wireless router in a business office, no VPN, poxy, domain controller, etc. thoughts?

[Administrator]

- Uninstall Host module
- Make sure Anyplace Control folder is deleted with all files in it
- Perform a clean installation of Host module

[samhooker]

I ran into this on Win7 Home Premium as well. The problem is Windows Firewall, though the program doesn't indicate that at all.

If you do a reinstall, make sure to allow it to automatically configure Windows Firewall. If you've already got it installed, simply make sure the it's allowed through the firewall by going to Control Panel --> System and Security --> Windows Firewall --> Allow a Program through Windows Firewall.

[Administrator]

Thank you for your concern. We will study the issue in the closest time.

[wendyss]

I just installed Anyplace Control Host on two machines with my account info. Neither one them is connecting to the Online Account. They say "Your Online Account Status: OFFLINE" and the reason given is "Unknown". I'm using Windows 7 (Home and Ultimate) and am just behind a normal netgear wireless router in a business office, no VPN, poxy, domain controller, etc. thoughts?


I just installed Anyplace Control Host on two machines with my account info. Neither one them is connecting to the Online Account. They say "Your Online Account Status: OFFLINE" and the reason given is "Unknown". I'm using Windows 7 (Home and Ultimate) and am just behind a normal netgear wireless router in a business office, no VPN, poxy, domain controller, etc. thoughts?

[Administrator]

Do you use Firewall or antivirus on these PCs?
1. Please try to temporarily disable firewall and antivirus to test whether they can cause the problem
if it doesn't help:
2. Try to install Admin module to the same PCs and connect to account and inform us result

wendyss wrote:
> I just installed Anyplace Control Host on two machines with my account
> info. Neither one them is connecting to the Online Account. They say
> "Your Online Account Status: OFFLINE" and the reason given is
> "Unknown". I'm using Windows 7 (Home and Ultimate) and am just
> behind a normal netgear wireless router in a business office, no VPN, poxy,
> domain controller, etc. thoughts?
>