Can't connect

[Alex80]

I’m using 4.12 version both at the Host and Admin. After I sent my last email, I continued to work on the Direct Connection because my work firewall does not allow me to connect via Account Connection. I was successful in getting both types of connections to work on Saturday, but yesterday neither would connect.
The direct connection simply times out (after confirming the WAN IP for the DSL modem and the port reassignments that worked the day before). I am also unable to ping the modem either.
The Account Connection continually tries, but fails to login. Says ‘try later’. Hmmm, so I’m a little confused.
Thanks.

[Administrator]

The reason of your inability to connect to the remote PC lies in a work firewall, which may block the work of Anyplace Control.
Our software copes with standard Windows Firewall, but your work one should be configured in order to let Anyplace Control to work.

You may find our basic recommendations how to control a remote PC through the firewall following the link:
http://www.anyplace-control.com/anyplace-control/help/faq.htm#HowtocontrolremotePCthrou

Hope to be helpful.

[Chopper]

I also get the firewall at my PC. Will Anyplace cope with it?

[Administrator]

Test the compatibility of the software before purchase.