Almost works!

[GrannyGrump1]

I can access my computers using my LAN, but I can't access my online account to help a friend with her computer. We both have installed Anyplace Control, AND set up online accounts, but when we try to access the online acct we both get a message saying the acct being tried is not an active acct, or it isn't valid, etc.

[Administrator]

Please, inform us your Account Name for us to test it.
Please, mention also whether you are registered or trial user of our remote control software.