Unable to access Online Account

Questions about issues/problems of Anyplace Control you have faced with and ways to sort them out

Unable to access Online Account

Postby Administrator » 01 Feb 2011, 14:36

We have received the following issue description:

I have created two of my pc's as host and two other as admin. Direct connection is very easy, but when i try to do Online Account Connection i type as Online Account Name iam****gio@an*****si.gr and as account Password the password you sent me with your email, then i push the button Login, and the program tells me : '' Unable to access Online Account'' Wrong Nickname Format.
Have i done something wrong with my pc? Maybe this happens because i try to do the connection between the two pc's at the same place? Please send me detailed informations about how i can achieve online account connection because i have tryied too much with NO result until now. Is online account Connection so complicated? Thank you for any help you can provide.
Administrator
Site Admin
 
Posts: 595
Joined: 18 Feb 2010, 18:05

Re: Unable to access Online Account

Postby Administrator » 01 Feb 2011, 14:37

We have replied the following:

We have tried to connect to your account using default password and we have managed to perform that. There were 2 licenses in your Account, PCs were offline.

Please, send us a screenshot of the issue you have faced with for us to be able to assist you.
Administrator
Site Admin
 
Posts: 595
Joined: 18 Feb 2010, 18:05


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