Host is offline

[Administrator]

We have received the following mail from our customer:
>>>I have 2 out of the 5 computers that I am using that shows connection status to be "offline" - This is new and did not do this before. The one called "*******" has always worked in both directions, but no although it is on line, I cannot connect to it.

There may be several reasons:
- your Host PC is turned off;
- Host PC turned on but Host module is not started;
- Host module is started, but "Account Connection service usage"
check box is not checked;
- Host modules is connected to another account;
- Internet connection on a remote side is currently down;
- etc.

As you see - there are too many reasons why Host module may be offline now.

Please, verify whether Host module is Online the following way:
Host module->Settings-> Check whether "Your Account Status" is ONLINE or OFFLINE.

If "Your Account Status" is OFFLINE, please, click "View reason of the problem" button->Take a screenshot of this window and send it to us.

Note: you can take a screenshot in the following way: press PRT SCR
key->Open the MS Paint->Paste the data into MS Paint window->Save as
.jpg->Send the saved file to us.

If you unable to perform it yourself, please, ask someone to do that.

Hope to hear from you soon.

Best regards,
Anyplace Control Software