Can't log on. "This online account is not activated. Please

[Administrator]

We have received the following mail froom our customer:

>>>Hi,
>>>I purchased 2 licenses about a month ago. One computer still works and can log on to a remote PC but the other can't now. I've tried re-installing >>>but it comes up with the "This online account is not activated. Please use your registered account instead of this one". What is my account >>>details as I have the account details on an email from yourselves?

>>>Regards
>>>Russell

Here is our REPLY:

You have purchased Basic Plan licenses.
This plan considers life time usage of Direct Connection (via IP
address) and does not allow you to use Account Connection service.

Account Connection is present in our Premium Plan.

If connection via IP address is not enough for you and you really
need Online Account Connection service, you may update your Basic
Plan to Premium:
http://www.anyplace-control.com/basic-to-premium.shtml

As soon as we get your payment we will send you a new registration
letter of updated rate plan.