Vista issue

[sbs]

I connected to a computer running Vista home (I'm not sure what edition or version) and I would never see the allow / disallow / cancel pop up boxes on my end (admin). I am running XP professional SP3. I do not have direct access to the vista machine, some one else set up the host part. I was able to navigate the computer, but really could no run or do anything with out seeing and being able to manupliate the pop up boxes.

Also I purchased the full edition, and in the help/about drop down box of the admin program, it shows I am running a trial version. I downloaded from the link with my unzip password and serial number and entered them when asked, the program started fine.

Any help would be great, thanks,

John....

[Administrator]

Which version of the software is used?
Is Host module installed as a system service?
Which Edition did you purchase? Basic or Premium?
What is the reference number of your purchased order?

[sbs]

Which version of the software is used?
5.0.5.2

Is Host module installed as a system service?
Host was set up using click on link from the anyplace control web site, I don't know if it installed anything. While I had remote control of the vista machine, I did look at the task manager and saw that it was running under the process tab, I looked through the service tab and did not see anything about 'anyplace control', but I could have missed it.

Which Edition did you purchase? Basic or Premium?
Licensed product: "Anyplace Control 5x, Premium Plan"

What is the reference number of your purchased order?
Order number: 359061555

[Administrator]

[sbs]

OK, I will try that.

Thank your for your quick response!!!

John...

[Administrator]

No problem.
Inform us your result.

[sbs]

Looks like everything is working as it should now. Thank you so much for that help!!!

Also just wondering why my admin module is still showing as a trial version when I click on Help tab, About tab??? I installed it with the full install link that was emailed to me and entered the serial number and registration information. Not a big deal, as long as it doesn't shut down on me after 30 days.

Thanks again,

John....

[Administrator]

Which Edition did you purchase?
What is the reference number of your purchase?

[sbs]

Which Edition did you purchase? Basic or Premium?
Licensed product: "Anyplace Control 5x, Premium Plan"

What is the reference number of your purchased order?
Order number: 359061555

as stated above

[Administrator]

2 licenses were purchased under jduffy@spr....com account.
Please, check your registration letter it is said there:

Account Name: jduffy@spr....com
Account Password: *********.

N O T E :

- If you had no Account before purchasing, use DEFAULT PASSWORD: ********

- Please, use Account Data (e-mail) given in this registration letter ONLY.
All other accounts (e-mails) would be not registered, but trial.

We have checked your account and none of registered licenses is not taken, thus you are using wrong. i.e. trial account.

[sbs]

I think i have it figured out. I thought when I set up the trial accont and then purchased the program, it would automatically switch over to the account that was set up with the trail program. I reinstalled the admin module using every thing provided in the orginal email and now it shows a registered version.

Sorry for blaming the program, as usual, it was the operator.

Thanks agian for your help.

[Administrator]

No problem, but the tricj is that we have already changed your trial account to registered and vice versa.
Please, clarify - which account you would like to use as registered.

[sbs]

You can leave it as it is now. Home@*****.com as the registered account, that way I don't have to change everything on the host computer. I installed the host module from the full install that I downloaded. Will that work as a registered version the next time the computer is started and host module is started?

[Administrator]