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Re: Internet service down ????

PostPosted: 05 Feb 2011, 22:53
by sbs
I get the message 'connection failed: myaccout name

Either firewall/anti virus locks the connection or the internet access is temporarily unavailable.'

It was working earlier, no problem, nothing has changed on my machine. I just cannot connect to my online account.

I am using anyplace control version 5.0 and Norton 360.

I have tried to reinstall and still get the same error when trying to log into my online account.

Thanks for any help,

John...

Re: Internet service down ????

PostPosted: 06 Feb 2011, 02:43
by mtant28
ive had the same problem all day long as well i also get error code10053
has been working fine for idk how long it started about 5:30 am mountain time

Re: Internet service down ????

PostPosted: 06 Feb 2011, 23:17
by sf1541
Having the same problem here. I have tried everything , rebooting, changed out router, truned off all firewalls
Hope this is just temporary

Re: Internet service down ????

PostPosted: 07 Feb 2011, 13:27
by Administrator
Recently our servers were in need to install latest critical security updates.
Nodes should have been restarted that might have given a downtime.

Are you able to connect now? Please, contact our support department providing your Account Name to check.

Re: Internet service down ????

PostPosted: 07 Feb 2011, 13:34
by sbs
Everything is working now.

Thank you.

Re: Internet service down ????

PostPosted: 07 Feb 2011, 13:45
by Administrator
Please, take our appologies for any inconvenience you might have suffered.