How to obtain a registration info

[edcmat-l1]

Like the title says. Not crazy about the whole procedure so far. Got the free trial last night. Mistakenly disconnected from host computer a few seconds after signing on. Then could not reconnect, had to purchase. Then after purchasing find out I cannot use it because I won't get the confirmation for several hours. Get the download this morning, download it, and find out it will be 12 to 24 hours before recieving my registration info. Not a fan so far.

[edcmat-l1]

I would like a refund. I am uninstalling your software and going with a different company. If I do not get a prompt refund, I will dispute the credit card charges.

Thank you

[Administrator]

All purchased licenses are manually proceeded first by our Sales Partners, who receive your payment (to avoid frauds), after that by our staff. Sometimes it takes up to 12 hours. It is stayed at our purchase webpage. It is also said there that if you have not received a reg.key within 12 hours period you should provide us with an alternative e-mail address to send you a reg.key there, as our initial mail might be blocked by your spam filter.
We haven't received any alternative e-mail address from you

[Administrator]

Please, contact our sales department to sort out a refund issue.

[puchimonti]

this is fuking bullshit....to have to wait for a stupid registration code when your purchase was confirm already....if i don't get it within the hour i will like a refund and i will dispute it with my credit card company....this is so fuking retarded way of doing business....completely not happy!!!!!

[Administrator]

Sir, again we would like to point out that it is clearly said at our purchase web-page that registration info is to be sent to you within 12 hours after software purchase. If you have not received the registration key - you should provide us with an alternative e-mail, as our initial mail could be blocked by spam filter.

We haven't received your e-mail with alternative address neither to info@anyplace-control, nor to sales@anyplace-control addresses.

We have resent your reg. letter from our alternative e-mail address. Please, confirm the delivery.

[puchimonti]

my registration is not working it says expired?????? how can that be possible when i just purchase the registration key yesterday???

[Administrator]

It is not a registration key (it registers the software only), it's Account Connection service.

You have purchased Basic Plan licenses. This plan considers life time usage of Direct Connection (via IP
address) and does not allow you to use Account Connection service.

Account Connection is present in our Premium Plan.

If connection via IP address is not enough for you and you really need Online Account Connection service, you may update your Basic Plan to Premium:
http://www.anyplace-control.com/basic-to-premium.shtml

[AcJ]

Helo,
It's almost 2 days over.still i didnt gt any information about registration information,i have sent you 3 messages to you support team.And send my alternative email id to your sales team.no reply from any one.Can you help me to get the details

[Administrator]

Issue resolved.

[Soforias]

Hmm... I am waiting for my online registration key to be activated for 2 accounts.... Please send this information ASAP!!!! It has been almost 24 hours and your ad says 12 hours max.

Please send this information to the registerd email: Matthewrose7@gmail.com

[Soforias]

Still waiting!... You have great software why cant I get my registration information??? 2 host internet accounts please forward this information to the above email. I represent a major real-estate company and will need more accounts in the future but not if this is how customers are treated. Just a little FYI.

Thank-you

I hope to hear from you soon!

Matt

[Administrator]

Sir, you'd better inform us the reference number of your order for us to find and resend you a registration key as we do not know which e-mail address it was registered at, etc.

[Soforias]

The original Email address that it was registered to was Soforias@gmail.com

The Email I used to complete this transaction was my new one of matthewrose7@gmail.com

share-it! order number: 343851085

I will wait another day or 2 then I am going to have to contact my credit card company... Besides let my boss know...

Thanks for your time

Matt

[Administrator]

Actually that was a reason of the issue. We haven't got any account or correspondence associated with matthewrose7@gmail.com e-mail.
You should have used Soforias@gmail.com address instead when purchasing an update.