An ideal solution for many scenarios, remote desktop software gives you the power to remotely access and control your computer regardless of where you are. This means that you can practically use your computer as though you were sitting there in front of it.
When recruiting staff to your Help Desk department inform them about difficulties they can face with. Besides a necessity to be competent in their own field, supporters should always stay calm and be ready to any situations that may occur. Here are some examples of what can happen:
Help Desk staff are people whom customers call or mail to whenever any issue with PC or software occurs.
Here are some vital points that should be present at your site before you start your Help Desk business: