Anyplace Control Software Blog

Recently Anyplace Control Software company has released the latest version of remote desktop control software - 5.2.0. It is a new step in our remote assistance software.

What's new:

1) Connection speed in the Online Account Connection service has been improved
A new mechanism in the software automatically checks the easiest and the fastest way to connect to remote PC. It will use Direct Connection via IP-address (the fastest) instead of connection via our intermediate Gateway-server where it is possible.

NOTE:
to use the feature you have to update both: Admin and Host modules to the latest version.

Although Admin module defines itself which one of IP addresses (in case there are several of them) to use for faster connection, you have an ability to point yourself which way you would like to access a remote PC in Online Account Connection mode.

Click right mouse button on a remote PC's name and you will see the new option of Direct Connection menu with a pop-up list of possible connection variants.

You will get the list of IP addresses of a remote PC you may use to connect directly. You may choose an IP address you like and connect to establish a remote PC connect the most suitable way.

Why is it more convenient than to use "Direct IP Connection"tab, like it was before?

It is more convenient as you do not have to ask a remote user current IP address of remote PC. Our software would provide you with the list of remote PC's IP addresses automatically. Furthermore, the software will show only those IP addresses that are applicable for connection. In other words, it won't show IPs unsuitable for connection (e.g. if computers ale located in one local network, the software will show 192.168.X.X. address, but if you connect via the Internet - internal IP address won't be shown).

If of any reason you are not satisfied with a new intellectual connection algorithm of Anyplace Control, you may deny it with a help of Global Admin module's Settings.

2) Remote Screen Scaling option improved - quality and performance has been improved.
The software will automatically check an activity you perform on a remote PC - read texts or watch video and it will use a correspondent algorithm to provide you with the best remote desktop reflection.

3) "Keep Remote Screen Proportions while scaling" option.

If this option is On with a reduce or increase of Remote Desktop Window sizes its height and width would be set the way to keep the proportions equal to original desktop of a remote PC. It ensures better quality of scaling.

4) Full Screen mode button works even if a remote screen is smaller than a local one. This way remote screen's picture would enlarged and stretched on a full screen of Admin PC. This option was not possible in older versions of he software.

5) User interface has been changed.
A new button "Default Settings" to set your own default settings for the software has been added.

Attention!!!

The new version is a beta one. We have tested it in our labs, but it still may contain some bugs. If you help us to reveal the bugs and fix them - we will grant you with a free license or extend your subscription if you are already a registered user.

Read the details and discuss the software

In many countries April fool's day is one of the most loved and favorite event celebrated in the tech world. This day lots of companies known all over the world do not miss their chance to trick their customers, visitors, etc.
Be sure - April 1st is definitely not the best day to make any serious presentation to your business partner, to announce any new version of your product )
Here are some tricks played earlier by tech world. Each prank is interesting and hilarious.

Google Australia announced the release of gBall, a tech based ball that was thought to change the way the stats are collected and the origin of the game itself. What is new:

• extra light in weight
• automatically measured kicks by special tech equipment built in a ball
• personalized kicking tips and suggestions
• gBall can be found by Google Maps if it is lost.

Browser Google Chrome has issued an innobative prank that caught the attention of maby Internet users. They have promised to change to 3D the way users see the web. The company offered special DIY 3D glasses to experience the new view of the browser.

New Viewing Experience by Youtube World known video share company was branching out with a definitely new video viewing experience… They have turned a monitor upside down.

Guardian has tricked the readers with the news of switching to Twitter on April the 1-st. They have announced that being 188 years in a pink the newspaper is going to get a new experience of digital news.

Metric time

April fool's day jokes were popular times ago. In 1975, one Australian news program announced the conversion of time to metric system. They said that a day is going to be of 20 hours long, there would be 100 seconds to the minute, hour was going to have 100 minutes. Moreover, second were supposed to be millidays, minutes - centidays, hours - decidays.”

Dear Anyplace Control users

We are glad to inform you about the new release of web-based Host module that doesn't require any installation(as it is started from a special link that you may get here...).

Unlike earlier versions, the new one has rather important improvements:

1) Ability to control a remote desktop when Vista/Windows 7 requests action confirmation whith Admin rights(UAC - User Account Control).

2) Opera browser support

3) New version does not create temporary files in a work folder

Anyplace Control is a remote support software that is used for remote PC administration by home/private users and big corporations as well.

Sometimes our customers are in need of unique features to run their business, but none of present remote access software does not have those options to meet their requirements.

We offer customized development of Anyplace Control to help customers in their business run. If you need any specific feature, but can't find it anywhere else or do not want to purchase useless software as you need only one feature it has - do not hesitate contacting us, we will be glad to assist you. None of our competitors has the same or any similar offer.

Some features we may develop even for free or for a very reasonable price as we are interested ourselves in the development and our standard software improvement.

Here are several examples of customized development we have performed for our customers lately.

Customer's Logo Placement

Yeah, Anyplace Control is a cool remote control tool, but if you run your own business won't it be better to have your own logo on the software you use? No problem, we can place your own logo on the software and to add your contact information into "About" dialog box.  From the experience of our corporate users it greatly boosts the confidence of remote users in our customer's service. They feel being cared by real professional who has their own branded software to assist customers remotely.

Billing System
You are running a HelpDesk business and provide a remote assistance to your users. Customized billing feature would help you to quote your customer with the price to pay for the service you have already provided or for the one you are going to provide. We may customize the feature any way you like. All we need  - a detailed technical task to know how would you like the system to work.

Detailed report
You may get a detailed report of all actions that were performed by your Administrators during the working day. This feature is already present in our standard Corporate Edition offer, but we may also customize it the way you like to meet all your requirements.

HelpDesk integration

Imagine you are running your own CMS (customer management system), where you have got your own customers' database, billing system and customers contact system (Live Chat). Though standard CMS-packets do not include built in remote desktop control feature to access your customers remotely and provide them with remote assistance.   You have to use a third party software for remote desktop control, that is not very convenient as it is not connected to your current customers' database. We offer you a tough integration of our software Anyplace control into your CMS-system to get a single and rather convenient system for customer care and support.

If you are interested in adding any additional feature to our software, please, contact us to discuss the details.

How often do you have a necessity to deal with a really aggressive customer? Have you ever had  phone talk with a rude or drunk customer who was unable to perform anything on his/her own, but was stating that your service is just a piece of...? To have things being changed you need to learn an

AGGRESSIVE CUSTOMERS CARE TACTICS

Listen carefully to get the origin of aggression
Listen carefully to what your customer is screaming on your phone. Rather often under all this  aggression there is a real reason of the problem. The first what you need is to understand customer's feelings; voice, tone and intonation may help you. Try to listen to customer's thoughts, not words, as your own emotions could be in the way to understand the situation in general. Listen to WHAT customer is talking about, not HOW it is performed.

Address to the customer by name.
When talking to customer address to him/her by name. Many people are pleased when they hear their own name, it boosts their confidence and makes them think that they are not standard clients, but company does know them personally or by name.

Do not come, under customer's provocations.
Aggressive customer is not the first day on the planet. Be sure he/she was ready before calling you and maybe the speech you have heard was trained many times. Customer might have thought about possible reactions and got additional arguments to keep him\her on a track. Do not follow this game of words, do not even try to quarrel or have a grudge against the customer - you will lose. It won't solve the issue. Stay calm and polite, don't even think of using any offensive words, but try to seem interested in customer's issue as your politeness may be judged as a common reaction.

Do not take anything personally.
Rather often customer is angry not with you personally but with the situation or a problem in general. Saying "You have mixed everything" customer means "I didn't get my order in time, that is not my fault, but your company's one and now talking to you as company's representative I need everything to be fixed ASAP.

Ask for pardon or apologize.
If you know that even being rude and aggressive customer is right, it's better to agree from the early beginning with your fault. Beg customer's pardon or ask for an apology. It would help you to stop aggression and establish a contact. "Dear Mr. Seldovski, I beg your pardon for the issue you are facing with, we assume it to be our own fault and we are ready to assist you to cope with it"

Provide customer with alternative or plan of actions.
After you have listened carefully to your customer and found out the reason of the problem offer you suggestions clearly. Be absolutely sure that your plan of actions is correct and it will solve the problem. Try to persuade the customer that your offer is the only correct way to cope with issue. Be consecutive and your customer won't have another choice than to agree with you.

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